9aaa Privacy Policy — Your information is safe with us

9aaa ("we", "us", or "the platform") is fully committed to protecting the privacy of your personal information. This Privacy Policy explains what data we collect when you use 9aaa, why we collect it, how we use it, and how we keep it secure.

Creating an account or using the 9aaa platform constitutes your acceptance of this Privacy Policy. Please read it carefully. If you have any questions, our support team is available to help.

9aaa collects information in several ways. Details are outlined below:

Information collected directly from you:

• Name, date of birth, and gender
• Email Address & Phone Number
• Home address or city
• National ID or passport details (for KYC verification)
• Payment method details (account number or mobile number)
• Username and password (encrypted)

Automatically collected information:

• IP Address & Device Information
• Browser type and operating system
• Which pages you visited on the platform and how long you spent on them
• Gaming History & Transaction Records
• Login time and location data

9aaa uses your information for the following purposes:

9aaa may use your information for marketing purposes — such as informing you about relevant bonuses or promotions. However, you can opt out of such communications at any time.

9aaa does not sell your personal information or share it with third parties for advertising purposes. However, limited data sharing may occur in the following circumstances:

• Service providers: Only the minimum necessary data is shared with payment processors, game providers, and technology partners.
• Legal Authorities: Data may be disclosed in response to a valid court order or a lawful request from a government authority.
• Fraud prevention: Data may be shared with regulatory authorities in connection with investigations into money laundering or fraud.
• Business transfers: In the event of a company merger or acquisition, data may be transferred to the new entity, though this policy will continue to apply.

All third-party service providers are bound by a confidentiality agreement with 9aaa. They may only use data for the specified purpose, and any use beyond that is strictly prohibited.

9aaa uses cookies — small text files stored in your browser that help improve platform functionality. We use several types of cookies:

• Essential Cookies: To maintain login sessions and ensure security — the platform cannot function without these.
• Performance cookies: To monitor page load performance and improve the platform.
• Functional cookies: To remember your language preference, theme settings, and other preferences.
• Analytics cookies: To understand how users interact with the platform.

You can disable all non-essential cookies through your browser settings, though some features may not function as a result. Contact 9aaa support for more details on our cookie practices.

9aaa uses industry-leading security technology to protect your data. Our security infrastructure operates on multiple layers:

• 256-bit SSL/TLS Encryption: All data transmissions are fully encrypted.
• Data-at-rest encryption: Data stored on our servers is also encrypted.
• Firewall and DDoS protection: Our servers are protected against cyber attacks.
• Regular security audits: Third-party cybersecurity experts conduct regular audits of our systems.
• Two-factor authentication (2FA): An additional layer of security on your account.
• Access Controls: Staff can only access the data required for their specific role.

In the event of a security breach (should one ever occur), 9aaa will notify affected users within the timeframe required by applicable law.

9aaa respects the following rights regarding your personal information:

9aaa does not retain your data longer than necessary. Retention periods vary by data type:

• Account Information: For the duration the account is active and 5 years after closure (due to legal obligations).
• Transaction records: 7 years (as required under anti-money laundering regulations).
• Gaming History: 3 years after account closure.
• Support conversations: 2 years.
• Log files and technical data: 90 days.
• Marketing preferences: Until updated.

Once the retention period ends, data is securely deleted or anonymized so your identity can no longer be identified.

9aaa is intended for users aged 18 and above only. We do not knowingly collect any information from minors.

Age is verified at registration and confirmed via ID document during the KYC process. Any account found to belong to a minor will be closed immediately.

9aaa may update this Privacy Policy from time to time. Users will be notified according to the nature of the changes:

• Major changes: A notification will be sent by email and a banner will be displayed on the platform.
• Minor Changes: This page will be updated and the date at the top will reflect the change.

Continued use of the platform after any changes constitutes acceptance of the updated policy. We recommend reviewing this page from time to time.

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact our support team. We are always ready to help.

• Email: [email protected]
• Live chat: Available on the platform 24/7
• Response time: Usually within 2 business days

For formal data protection complaints, you also have the right to contact the relevant data protection authority. That said, reaching out to us directly is usually the fastest way to get a resolution.